The round includes research funding from the European Regional Development Fund (ERDF), supported with money from the state of Lower Saxony. Capital providers include the NBank Capital Beteiligungsgesellschaft mbH, a wholly owned subsidiary of Investitions- und Förderbank Niedersachsen – NBank, and the Hannover Beteiligungsfonds (HBF), which have again invested in the startup alongside three business angels.

The investments will enable Cruisewatch to further develop its AI-supported solutions for text and speech recognition and for process automation for agents. The solutions have already been “trained” with cruise-specific content and can be implemented directly and linked to partners’ data and processes. This massively simplifies the consulting process for partners and end customers and makes it more intelligent. 

In addition, the sales-support technology under development is not limited to the travel industry, and pilots are being planned with users in other sectors.

Markus Stumpe, CEO and co-founder of Cruisewatch, says: “We are thrilled to have received new capital in the midst of the Covid crisis. This shows confidence in us as a team, in our technologies, and reaffirms the potential to expand in the travel market and beyond.”

“Our new services will revolutionize hybrid consulting by enabling us to provide intelligent, self-learning and fully automated sales support solutions.” 

The delivery of data-driven technology is not limited to text and voice recognition and automation of manual processes. Cruisewatch also offers data-driven personalization of offers, creates transparency about the cruise market with innovative tools, and simplifies sales support via the automated dispatch of personalized offers to customers, among other things.