Hanover, Germany - Cruisewatch.ai enhances the customer experience for e-hoi, the largest European online cruise travel agency, with its AI-powered speech and text analysis for contact centers in tourism.

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The collaboration marks a significant step in the development of customer-centric and efficient customer relations. Customer inquiries are automatically analyzed for content and compiled in a user-friendly dashboard. This dashboard displays, for example, the reason for the call, the resolution rate, and customer emotions. This transparency extends across various markets and languages such as German, Dutch, French, Flemish, and Swiss German.

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In an ever-changing travel industry, the ability to efficiently handle customer inquiries in different languages and markets to support customers is of the utmost importance. Cruisewatch.ai enables e-hoi to further optimize its already award-winning customer service. This results in increased quality and response speed across all markets, ensuring the sustainable growth of e-hoi.

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"Our collaboration with e-hoi demonstrates the scalability of our technology," said Markus Stumpe, CEO of Cruisewatch.ai. "We are excited to see how our cloud-based solution derives metrics across markets and helps identify synergies and market specifics, leading to concrete actions. Only access to voice recordings is required for onboarding, and existing IT infrastructure does not need adjustment. The average onboarding duration is two days."

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"Excellent customer service is at the core of our commitment to our customers," said Nicolay Merkt, CEO of e-hoi. "Cruisewatch.ai particularly assists us by aggregating all conversation contents, including an automated in-depth analysis of phone calls. We were especially impressed that the AI accurately assesses the sentiment of the conversation, allowing us to quickly identify which contacts need further analysis and what specific measures need to be taken."